How to Turn On 2FA for Rackspace

Please note: Specific instructions for enabling 2FA are subject to change without notice. Please check with each website or app for the most up-to-date information on this feature.

Customers can increase security on Rackspace Cloud accounts by using the multi-factor authentication capabilities provided by the Identity service. Enabling these capabilities adds an extra layer of identity verification to the log in process by requiring a user to submit a time-sensitive passcode that the Identity service sends to a device associated with their account.

You can add multi-factor authentication by updating the account settings available in the Rackspace Cloud Control Panel.  After you pair the device, authentication becomes a two-step process:

  1. Each time you log in, the Rackspace authentication service generates a passcode and sends it to the associated device.
  2. After the passcode is sent, the system prompts you to type the passcode and submit it to the Identity service to complete the authentication process.

    Note: Standard text message rates and data fees apply based on your contract with your mobile device provider.

Additionally, Rackspace Cloud account administrators can configure account-wide settings to specify multi-factor authentication policy for all account users.  By default, acocunt users have the option to set up and use multi-factor authentication.  Administrators can update the account-wide settings  to require multi-factor authentication for all users. When this setting is enabled, users cannot access their account until they configure multi-factor authentication.  Current users are logged out as soon as the account-wide requirement is applied.  At the next log in, users are notified of the increased security and prompted to complete the set up process.

For more information, see the following sections: